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Come and pursue a career in Fuels & Lubricants (F&L) department. As a…
Sales Support Advisor EMEA
The Sales Support Advisor works day to day with the Commercial and Retail fuels field sales account managers in specific geographies in the Europe Middle East and Africa markets enabling the execution of the business strategy. She/he will support Sales in maintaining relationships with existing customers and pursuing new market opportunities in order to grow a profitable business, enhancing sales effectiveness and delivering an outstanding customer experience. As a subject matter expert in key internal process areas she / he creates capacity for the sales account managers to sell more and focus on core field sales activities. It may include but is not limited to back-office sales support, contracting support, providing analytical and reporting capabilities, involvement in project management activities, driving continuous process improvements & simplifications, support in compliance and controls activities. The role will also enable understanding of and alignment on Sales priorities across different functional groups contributing to the sales process effectiveness (e.g. Marketing, Customer Services, Supply, Law,Tax, ) and act as a conduit for these organizations into the sales teams.
THE ROLE WILL YOU PLAY IN OUR TEAM
- Support planning and execution of new deals with customers (negotiation preparation, contract development, systems set-up).
- Drive incident management; works with Customer Service and others to investigate root causes & resolve sensitive and/or structural customer issues.
- Ensure contract administration and maintenance, including tracking of execution of contractual terms and compliance.
- Deliver sales pipeline analytics, market & customer insights and stewardship reports up to Sales management level.
- Successfully delivers and implements projects
- Coach and mentor junior team members.
- Oversee management of change activities, drives adoption and benefit capture for new processes and projects. Develop training and communication plans to support project/process implementation; coordinate and deliver related activities.
- Based on customer and user feedback, situation analysis, and data insights identifies opportunities to improve business performance, and ensures that a continuous learning cycle is in place.
- Assist Sales management with material, data and market intelligence to make informed business decisions.
- Organize meetings and customer events as required.
WHO ARE WE LOOKING FOR
- Experience in retail, B2B wholesale, or field sales is a distinct advantage.
- Master’s or bachelor’s degree in Business Economics / STEM (science, technology, engineering, and mathematics) / Business Administration, or equivalent.
- Exposure to large matrix organization, strong business acumen and a customer obsessed mindset.
- Eagerness and curiosity to build deep understanding of the end-to-end fuels industry in the markets supported, seizing every opportunity to absorb information and knowledge from sales and other colleagues.
- Able to analyze and simplify complex problems, develop solutions.
- Proven track record of project management skills leveraging both waterfall and agile methodologies, tools and practices.
- Managing stakeholders effectively at all levels and across different disciplines.
- Good interpersonal skills, clear, effective and engaging communication coupled with high organizational and situational awareness.
- Effective in working and collaboration with others and working in teams (particularly with remote / cross-cultural colleagues).
- Strong sense of ownership, initiative and accountability.
- Excellent organization and time management skills; able to handle stress and high workload in a dynamic environment under time pressure and changing priorities.
- Highly driven by creating business value and demonstrating a bias for action.
- Good analytical skills, and high attention to data, capable of turning insights into an actions.
- SAP knowledge is preferred.
- Strong controls and safety awareness and mindset.
- Computer savvy, able to work with multiple platforms, interest in technology solutions and digitalization.
- Full professional proficiency in English, another European language (German, French, Italian, Norwegian or Dutch) is an advantage.
WHAT AWAITS YOU
- Attractive salary & benefits package
- Long term career perspective & range of opportunities at one of the largest companies in the world
- Variety of benefits supporting your health & wellbeing (e.g. life insurance, private health insurance contribution, private pension fund contribution)
- Flexible working hours and home-office opportunity
- Relocation assistance for candidates from abroad
- Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks)
- Inspiring and diverse working teams
- Interesting, stimulating work environment in an international atmosphere
- Opportunities to enhance communication and language skills, job specific and broader trainings
Curious about this opportunity? Apply and we would love to tell you more!
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