German speaking First Line Analyst

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Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking German speaking First Line Analysts, to join their Budapest team and collaborate with other IT support teams to resolve user IT issues.

Your Tasks

Answering support queries via tools, phone and email
Keeping daily contact with users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level

Your Qualifications

Fluent or intermediate English, AND German language knowledge
Excellent communication skills
Self-motivated
Able to work under minimal supervision
Good problem solving skills
Customer orientated personality
Strong MS Office skills

Reference number

a0tbI000007CuvQQAS

Munkavégzés helye:

Budapest

Munka típusa:

0-1 év tapasztalattal
1-3 év tapasztalattal

Állás területe(i):

Informatikai

SSC, Állások jó nyelvtudással

Elvárt nyelvtudás:

Angol

Német

Jelentkezési határidő:

2024.10.24.

Bővebben a cégről

Tetszik ez az állás?

Your Tasks